How To Contact Lyft Customer Service – Support Options – Quick ways for drivers and passengers to contact Lyft customer support. These are the best ways to contact Lyft customer support and service.
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How To Contact Lyft Customer Service – Support Options
As with any business, there will be issues and concerns that arise from time to time. Even if you decide to get help, knowing where to go and who to contact can save you a lot of trouble. Today, RSG contributor Christian Perea looks at all the best ways to contact Lyft when you need help.
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If you haven’t started driving Lyft yet, click here to sign up for the best gig jobs
It can be difficult to contact a live person at Lyft HQ for driver support, even if you live outside of San Francisco where Lyft typically operates.
Because it seems so difficult to get support from Lyft, people get frustrated and turn to RSG for advice. Lucky for you, Lyft offers several ways to connect with them online and in the app—check out our tips below!
Even if your nearest Lyft hub is closed right now, there are plenty of ways to access Lyft online and in the app. See below for all the options available to you!
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Watch our video on how to contact Lyft Support below: 6 Ways to Contact Lyft Support in 2021
If you have a question, I’ve probably already answered it on the web or in an article, podcast, YouTube video, Q&A section, or all of the above. I have a search function to the right (if you’re on desktop) or below this article (if you’re on mobile).
Alternatively, you can search this site, or any site for that matter, using the Google search function. Suppose you want to learn about ‘driving uber and lyft at the same time’. Go to google.com and then type:
Here’s an example of how you can use Google to find this site. The first result is one of the most popular articles on the web and tells you exactly how to drive Uber and Lyft at the same time. I encourage you to check out other RSG resources for help:
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If you’ve searched the site and can’t find the answer to your question, send me an email! I still answer every email, so rest assured that when you talk to me you’ll get someone who knows what they’re talking about 🙂
Uber and Lyft don’t make it easy to help new drivers – that’s why I created the Rideshare Guide, your ultimate guide to any Uber, Lyft or rideshare questions you may have. The guide is based on my years of driving and talking to and helping drivers like you. See here.
Additionally, Lyft has changed many of its channels over the past year to communicate with them. Some are special while others are general. If you are an experienced driver, you probably already know most/all of these methods. However, I often encounter drivers who are completely clueless about how to get answers to their questions. So here are the best ways to contact Lyft when you need help.
These tips are primarily for Lyft drivers but many of them will work for passengers as well.
Så Här Kontaktar Du Lyfts Kundtjänst När Du Behöver Hjälp
When ish hits the fan, Lyft has an emergency response line you can call. It is available 24/7 and deals with all anxiety related issues. This is only in emergency situations and should not be mentioned for any reason other than this. Save it to your phone and hopefully you’ll never need to call it again. If you need help determining what constitutes an emergency:
You got a ticket for double parking, driving in a red zone or something else stupid that is your responsibility. Stop driving like an idiot.
If you’ve been in an accident, especially if you’ve been injured, we recommend contacting Bryant Greening of LegalRideshare to help you get back on your feet and get paid quickly.
This is the fastest way to find answers to common questions. Think of it as a Lyft Wiki of sorts. If you’re just starting out and have a lot of questions, this is a great resource. Sometimes it’s good to watch as a driver because things change a lot.
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It’s even faster than email support. Usually if you send a message to the support covered here they will refer you to one of these articles. You can search for items and the corresponding article should appear.
Now, I have noticed in examining these articles that the information sometimes seems contradictory. Additionally, sometimes an article in the Help Center answers the question partially or not at all. In this case, the article is a good guide to submitting a question to Lyft’s basic email/message support system. You can start by saying “This article says X thing but what about Y thing?” It also helps to avoid a canned response to show that you are reading the article.
One of my favorite pages is Lyft’s signup bonus page because Lyft does a great job of updating this page with the latest signup bonuses by city. You can sign up to drive with Lyft using our link here.
Later that day, we just sent an email to [email protected]. However, that handle has since been killed and replaced with a messaging system from Lyft’s website. Lift Help Center takes this form:
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Summarize the email ticket. Avoid telling long stories that don’t get to the point or have many points. Far from shouting. Here are some tips:
You can try contacting Lyft through app support, however they will try to “call” you instead of giving you a quick response.
Social media can be a great place to ask for help. Lyft has some very talented people running their Facebook page. You can post a comment on the page and they should respond within a few hours. It also now accepts Facebook Messenger, so you can ask more specifically if you don’t want the whole world to see your problems.
Pro tip: Lyft always gets back to you quickly via social media during the week. On weekends or holidays, Lyft may take 2+ days to respond. If so, send them a public message on Facebook, a private message, then connect with them publicly and privately on Twitter. Cover all your bases for a quick response.
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Lyft has developed a unique system where their Twitter handles can process multiple claims quickly. I suspect that whoever picks these tweets works directly at headquarters and is associated with Lyft.
@asklyft is basically an excellent customer support and driver. You can usually get a quick response with them but be aware that they often lead to similar canned help center articles that you might have spent 30 minutes reading.
If you get harsh feedback, you can do what our firm does and discuss it on social media. I’ve noticed that when you reply to the DM and say your problem isn’t resolved, they can push things after you show that you can’t get past the filter. You’ll have to ask a second time.
6) Find a Lyft support person at your local office [now closed – try online or special route first!]
Request A Demo
Fun fact, it used to be a joke on the San Diego Lifters Facebook group to tell new Lyft drivers in San Diego that the local Lyft offices were at 7310 Miramar Road (the big pyramid building) and they could get a mustache. lift. shwag, and there are cookies. This crook got caught because every few days a new driver asks where the office is and the other drivers get tired of explaining it to them.
Lyft is opening more and more hubs across the country, and you can find the hub closest to you here.
One of the most popular criticisms of customer support with Lyft is that most still try to clear your ticket in the support department. As a contributor to this site, I understand that most problems can be solved by pointing someone in the right direction. So if it feels like you’re being “filtered” by a support agent or Twitter handle, my advice is to be persistent.